Customer Survey

1. When selecting products from a manufacturer, what factors are the most important to you?

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2. Taking these factors into account, how would you rate the general quality of service by NGK Electronics USA, Inc. and FM Industries, Inc.?

Choose a Rating 6) Excellent 5) Very Good 4) Good 3) Average 2) Below Average 1) Poor n/a: does not apply to me

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3. How would you rate NGK Electronics USA, Inc. and FM Industries, Inc. in meeting your quality requirements with respect to machining, module assembly or ceramics?

Choose a Rating 6) Excellent 5) Very Good 4) Good 3) Average 2) Below Average 1) Poor n/a: does not apply to me

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4. How would you rate NGK Electronics USA, Inc. and FM Industries, Inc.'s order fulfillment process in working toward meeting your "need by" dates?

Choose a Rating 6) Excellent 5) Very Good 4) Good 3) Average 2) Below Average 1) Poor n/a: does not apply to me

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5. How would you rate NGK Electronics USA, Inc. and FM Industries, Inc.'s order fulfillment process in meeting your "Lead-Time" requirements?

Choose a Rating 6) Excellent 5) Very Good 4) Good 3) Average 2) Below Average 1) Poor n/a: does not apply to me

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6. How would you rate NGK Electronics USA, Inc. and FM Industries, Inc. as being a reliable supplier?

Choose a Rating 6) Excellent 5) Very Good 4) Good 3) Average 2) Below Average 1) Poor n/a: does not apply to me

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7. How would you rate NGK Electronics USA, Inc. and FM Industries, Inc.'s overall competitive pricing?

Choose a Rating 6) Excellent 5) Very Good 4) Good 3) Average 2) Below Average 1) Poor n/a: does not apply to me

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8. How would you rate NGK Electronics USA, Inc. and FM Industries, Inc.'s overall responsiveness to RFQ's?

Choose a Rating 6) Excellent 5) Very Good 4) Good 3) Average 2) Below Average 1) Poor n/a: does not apply to me

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9. How would you rate NGK Electronics USA, Inc. and FM Industries, Inc. employees' technical competency with respect to solving technical issues and/or providing manufacturability advice?

Choose a Rating 6) Excellent 5) Very Good 4) Good 3) Average 2) Below Average 1) Poor n/a: does not apply to me

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10. How would you rate NGK Electronics USA, Inc. and FM Industries, Inc.'s overall value compared to their competition?

Choose a Rating 6) Excellent 5) Very Good 4) Good 3) Average 2) Below Average 1) Poor n/a: does not apply to me

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11. How would you rate NGK Electronics USA, Inc. and FM Industries, Inc.'s consistency and timeliness on communicating schedule changes and providing product status?

Choose a Rating 6) Excellent 5) Very Good 4) Good 3) Average 2) Below Average 1) Poor n/a: does not apply to me

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12. How would you rate the consistency of NGK Electronics USA, Inc. and FM Industries, Inc. ongoing Customer Service and Account Management?

Choose a Rating 6) Excellent 5) Very Good 4) Good 3) Average 2) Below Average 1) Poor n/a: does not apply to me

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13. Generally, how would you rate NGK Electronics USA, Inc. and FM Industries, Inc.'s ability to resolve problems and take the necessary corrective action when unforeseen circumstances occur?

Choose a Rating 6) Excellent 5) Very Good 4) Good 3) Average 2) Below Average 1) Poor n/a: does not apply to me

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14. Are there additional products or services that you would source from NGK Electronics USA, Inc. and FM Industries, Inc. if they were offered?

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15. Last question: If you had your way what would you really like to see from a manufacturer in this category? Above all else, what would surprise and delight you?

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Additional comments you would like to add:

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